Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Like any residential apartment in Southampton you can use the apartment address to receive post and deliveries. We urge you to not to put additional strain on building concierges to receive deliveries, they are not employees of Cresscent Stays. Some of our properties also have additional delivery ‘locker’ systems, please check your apartment details for specifics.
No, all our apartments are smoke-free properties.
Yes, we regularly provide a letter of reference on behalf of our clients confirming your lease agreements as evidence of proof of address, this might be required for opening a bank account or registering with a Doctor etc.
Yes we do in certain locations, you need to let us know well in advance and we would be happy to assist you.
All the comforts you’d expect of home, you’ll be greeted by a fully furnished property as shown, on top of this there’s a flat-screen TV with Freeview and fully equipped kitchens including cooking utensils, crockery and cutlery.
Our minimum stay is 14 days. For shorter durations our properties are occasionally listed on AirBnb, please talk to our team for more details.
For longer term leases we will agree a fixed minimum term with the opportunity to extend.
All your utilities inclusive of council tax, WIFI, TV licence, waste, water, gas and electric. As well as heating & cooling (where applicable).